Terms and Conditions

SHIPPING 

All orders are processed and shipped within 1-3 days, excluding weekends and holidays. A tracking number is emailed upon shipment. 

Estimated delivery times:
Italy: 2-7 business days
International orders normally deliver in 1-2 weeks upon shipment, excluding Sundays and holidays, but can sometimes take up to 4-5 weeks due to customs.
We'll do our best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Retello is not responsible for lost, stolen, or damaged mail.
If you believe your package is lost or stolen, please contact directly the courier.
Items are shipped to the address provided in your PayPal order. 
Retello is not responsible for returned packages due to incorrect addresses. 

 

PAYMENTS

All prices shown on the website are in Euros, include VAT, but do not include delivery (unless otherwise stated). 
When purchasing your item/s on the website, you can pay using the following payment methods:

  • Debit or Credit Cards – including Visa, Mastercard & American Express 

  • PayPal – using your PayPal account

Retello keeps your payment information secure. Retello never receives your credit card information.

CUSTOMS

Retello is not responsible for international custom fees. Buyers are responsible for any customs and import taxes that may apply. We'll not responsible for delay due to customs. 

CANCELLATIONS

Retello gladly accept cancellations requests within 24 hours from the purchases.

​RETURNS

New Items
We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any NEW item. Please inform us within 48 hours of delivery that you wish to return an item – then please return it to us within 7 working days. Once received, we will refund the item, less any delivery charges (unless the goods are faulty or incorrect) within 7 working days. Unfortunately we cannot be held responsible for any returned items that are lost in transit, so please ensure that you use a delivery service that is fully insured and provides an online tracking service and required signature upon delivery.

Vintage Items
We regret that we cannot offer refunds on Vintage items. We can only offer a refund if your item is damaged or faulty. Please ensure that you check your item/s thoroughly on delivery and notify us of any issues within 24 hours. We will then liaise with you directly to arrange the return and refund of the item. You may be required to send photos of any damage/discrepancies. If in the unlikely event that your item is damaged during transit please contact us and we will work with you to help rectify the issue, or assist with processing a claim with the courier company (if recommended and booked via us).

Please note:  

  • Please note that all items are vintage and natural signs of wear should be expected. The item you purchase has been pre-loved by someone else before, which might indicate small imperfections. Each garment is carefully inspected for flaws before it is listed for sale and we try to describe all items in every detail and provide multiple photos of the garment shot at different angles. Measurements and things of note are detailed in each product description. Feel free to ask any questions you may have about an item prior to purchase. 
  • It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but Items cannot be returned because they do not fit.

PRIVACY

We will use you personal data for the sole purpose of finalize and ship the product purchased.
We will not store anywhere your data or use them for other purposes except for the order (i.e we will not send newsletter or send you undesired email spam).
We will not plan on transferring your data outside EU, as we do not store them outside the website.
We will collect your data through our website and we will share your address solely with the courier, in order to complete the shipping.
For any kind of request or question feel free to ask, we will do our best to keep your data safe and private for you.


Many thanks and happy shopping,

Retello Team